All these guys cear about is how much they can gouge from you. When they came to pick up mum the first thing out of his bag is a guarantee of payment form. All they did for us was pick Mum up. keep her cool for a few days and deliverer her in a liner casket to the crematorium. The family made the bookings with the council and organized a farewell ect . For that we where charged 4300 odd, bearing in mind we had paid for the cremation, chapel and reception lounge direct to the council . I would not recommend this company to anyone. In fact I would recommend that you avoid them .